DIGITAL FILE’s Privacy of Information Policy
(Last updated: 2013/01/30)
The following information explains our policy regarding any personal information you may supply to us when visiting our website.
DIGITAL FILE will not share email addresses with anyone outside DIGITAL FILE nor disclose user information to any third party, except as described below.
DIGITAL FILE' goal is to protect online customer information in the same manner that we protect our customer information collected through telephone, mail or fax sales.
What information does DIGITAL FILE capture on visitors to DIGITAL FILE’s website?
DIGITAL FILE may collect three types of information from users of Sites: “personally identifiable information”; “device information” about the device you are using to access our site; and “aggregate information.”
Personally identifiable information is any piece of information which can potentially be used to uniquely identify, contact, or locate a user of the Sites (such as name, email address, postal address, telephone number).
Device information is information about the device and its attributes (such as information about how your browser is configured, whether your device has enabled cookies, its Flash settings, the device’s identification number and other characteristics about the device); it also may be personally identifiable information in cases where it is associated with the name or other identifier for a Site user. We use device information for purposes such as enhancing the user experience.
Aggregate information is non-personally identifiable/anonymous information about users of the Sites (such as frequency of visits to Sites, Site pages most frequently accessed browser type). Aggregate information also may include pages visited along with any navigation and in-page interactions used during each visit. In-page interactions monitored include: clicks and selections, mouse movement, page scrolling, and form fields focused on (specific keystrokes entered into each field are not collected). Aggregate information is used in a collective manner and no single person can be identified by that compiled information.
We also use Google Analytics for aggregation and analysis of session information. If you would like to opt-out of Google Analytics, Google has developed a tool that works with major internet browsers to permit you to opt-out. For more information and install their opt-out tool please visit: http://tools.google.com/dlpage/gaoptout. If you opt-out of Google Analytics, we still may collect some device and aggregate information ourselves through log files as discussed below or in connection with our forms.
Our web server automatically collects and stores the following information:
- Your hostname and/or IP address
- The domain from which you access our site
- The country from which you access our site
- The day, month and year you access our site
- Certain interactions visitors perform with DIGITAL FILE’s site web-pages
On the Sites, users may order products or services, and register to receive materials. Personally identifiable information collected on the Sites includes community forum content, diaries, profiles, photographs, name, unique identifiers (e.g., passwords), contact and billing information (e.g., email address, postal address, telephone, fax), and transaction information.
In order to tailor DIGITAL FILE's subsequent communications to users and continuously improve the Sites’ products and services, DIGITAL FILE may also ask users to provide information regarding their interests, demographics, experience with its products, and detailed contact preferences.
Does DIGITAL FILE ask for personal information?
Not unless you choose to:
Complete the “Contact Us” form which includes business-related information such as name, address, e-mail address, type of business and profiling questions; or Send DIGITAL FILE an e-mail Post information or comments to DIGITAL FILE’s site. Purchase a product or download the evaluation version of selected products and fills up a business related form
How does DIGITAL FILE use the information I provide?
We use this information to measure the number of visitors to the different sections of our site, based on their origins and time of visit, to help us make our site more useful and available to future visitors. We do not sell or transfer to third parties any of the information that we collect. If you provide personally identifying information by sending an email, posting information, or submitting a contact form via the DIGITAL FILE Web site, we may use this information for DIGITAL FILE’s marketing purposes. This information is stored by DIGITAL FILE and will not be sold or exchanged with third parties.
DIGITAL FILE may use the personally identifiable information a user submits for any purposes related to DIGITAL FILE’s business, including, but not limited to:
- To understand a user’s needs and create content that is relevant to the user;
- To generate statistical studies;
- To conduct market research and planning by sending user surveys;
- To notify user referrals of DIGITAL FILE services, information, or products when a user requests that DIGITAL FILE send such information to referrals;
- To improve services, information, and products;
- To help a user complete a transaction, or provide services or customer support to users and to recipients of DIGITAL FILE products;
- To communicate with the user and with recipients of DIGITAL FILE products;
- To update users and recipients of DIGITAL FILE products about services, information, and products;
- To personalize a Site for the user;
- To notify the user of any changes with a Site which may affect the user;
- To allow the user to purchase products, access services, or otherwise engage in activities the user selects.
Do you keep the credit card information I provide while purchasing on line?
We do not have access to your credit card details when you purchase on-line. When you decide to purchase our products on-line, you are transferred to a secure IP transaction processing vendor – Paypla – and the credit card transaction is done directly with Paypal. DIGITAL FILE does not receive and is not involved in getting your credit card details. This is also the case if you purchase via PayPal.
How does DIGITAL FILE use the information I provide while getting product support?
We use information gathered from support requests to generally improve our products and services. No specific customer information is stored. We will not transfer information we received during the support process to other customers, any third party or even employees within DIGITAL FILE that do not require the information in order to assist in the support process of that specific client.
DIGITAL FILE may use browser cookies to personalize a user’s pages at a Site or Sites, to remember a user when the user registers for products or services, for fraud prevention, or to track visits to a Site or across our Sites. If a user does not want
DIGITAL FILE or its partners to deploy browser cookies in the user’s browser when the user visits the Sites, the user may set the browser to reject cookies or to notify the user when a web site tries to place cookies in the browser program. Rejecting cookies may affect a user’s ability to use some of the products, features, functions, or services on our Sites.
Our website also may use local shared objects, also known as “Flash cookies” to store your preferences or display content based upon what you view on our website to personalize your visit. Flash cookies are different from “browser” cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, including how to delete Flash cookies, click here for additional information: Macromedia Settings Manager
Who do I contact if I have questions about DIGITAL FILE’s Privacy of Information Policy?