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PDF import - only the logo visible
29 Apr 2020 14:10 #3238
by BaranyiP
PDF import - only the logo visible was created by BaranyiP
Hi all,
I have a similar problem, like the user describes at Quite urgent : problem with PDF import in Chronoscan for specific invoices Topic started 05 Sep 2019 16:53, by nono.
I am receiving PDF invoices, what looks fine in Acrobat Reader, but shows only the UniCredit logo, when I drop it on the ChronoScan surface.
We use ChronoScan 1.0.2.37.
Please let me know, if you need further info from us.
Thanks:
Peter
I have a similar problem, like the user describes at Quite urgent : problem with PDF import in Chronoscan for specific invoices Topic started 05 Sep 2019 16:53, by nono.
I am receiving PDF invoices, what looks fine in Acrobat Reader, but shows only the UniCredit logo, when I drop it on the ChronoScan surface.
We use ChronoScan 1.0.2.37.
Please let me know, if you need further info from us.
Thanks:
Peter
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29 Apr 2020 15:50 #3239
by Gsimao
Replied by Gsimao on topic PDF import - only the logo visible
I would suppose you are using Extract Images on the conversion options for your PDF file. Is that correct? Try using Auto Detect or Convert to Image. Extract Images is not supposed to be used for native PDF files.
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29 Apr 2020 18:51 #3240
by BaranyiP
Replied by BaranyiP on topic PDF import - only the logo visible
Hi,
I tried all the 3 options, unfortunatelly none of them shows the true content of the given PDF.
I tried all the 3 options, unfortunatelly none of them shows the true content of the given PDF.
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30 Apr 2020 00:18 #3241
by Gsimao
Replied by Gsimao on topic PDF import - only the logo visible
I can reproduce the error here. We will look into the issue.
For the moment you can workaround the problem by using ghostscript as your pdf renderer: www.chronoscan.org/doc/job_administratio...jQw&st=Mg==&sct=MA== or on a global level: www.chronoscan.org/doc/configuration_par...jQw&st=Mg==&sct=MA==
You will need to download and install ghostscript: github.com/ArtifexSoftware/ghostpdl-down...d/gs952/gs952w32.exe and point station_gswin32c to the executable file as well as set station_RenderWith_gswin32c to true
For the moment you can workaround the problem by using ghostscript as your pdf renderer: www.chronoscan.org/doc/job_administratio...jQw&st=Mg==&sct=MA== or on a global level: www.chronoscan.org/doc/configuration_par...jQw&st=Mg==&sct=MA==
You will need to download and install ghostscript: github.com/ArtifexSoftware/ghostpdl-down...d/gs952/gs952w32.exe and point station_gswin32c to the executable file as well as set station_RenderWith_gswin32c to true
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30 Apr 2020 07:39 - 30 Apr 2020 07:43 #3242
by BaranyiP
Replied by BaranyiP on topic PDF import - only the logo visible
Hi,
if it helps, I can send you an other file, what appears totally empty.
Moreover I have a backup environment, where I saved the status last year October. I have there the 1.0.2.18 version. It shows the same empty picture when I drop these PDFs on them.
if it helps, I can send you an other file, what appears totally empty.
Moreover I have a backup environment, where I saved the status last year October. I have there the 1.0.2.18 version. It shows the same empty picture when I drop these PDFs on them.
Last edit: 30 Apr 2020 07:43 by BaranyiP.
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30 Apr 2020 17:49 #3243
by Gsimao
Replied by Gsimao on topic PDF import - only the logo visible
I just sent out an email. Please check your inbox.
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05 May 2020 07:23 #3244
by BaranyiP
Replied by BaranyiP on topic PDF import - only the logo visible
Hi, any news for me, please?
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05 May 2020 14:37 #3245
by Gsimao
Replied by Gsimao on topic PDF import - only the logo visible
BaranyiP,
I have sent an email on 30/04/2020 18:49 (UK Time). Did you not receive it? Please check your spam box.
I have sent an email on 30/04/2020 18:49 (UK Time). Did you not receive it? Please check your spam box.
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05 May 2020 14:41 #3246
by BaranyiP
Replied by BaranyiP on topic PDF import - only the logo visible
Dear Gabriel,
indeed I read it, and I answered at 21:17 CET, that you can go ahead, please send both of the files. Use as you need to resolve the probelm.
Maybe you should check your spam folder ...?
indeed I read it, and I answered at 21:17 CET, that you can go ahead, please send both of the files. Use as you need to resolve the probelm.
Maybe you should check your spam folder ...?
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05 May 2020 14:44 #3247
by Gsimao
Replied by Gsimao on topic PDF import - only the logo visible
Just found it! We will send the files over and I will get back to you once we know more.
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12 May 2020 09:06 #3249
by BaranyiP
Replied by BaranyiP on topic PDF import - only the logo visible
Hi, any news for us, please?
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13 May 2020 10:53 #3250
by Gsimao
Replied by Gsimao on topic PDF import - only the logo visible
Not yet Baranyi,
we are still checking the files.
we are still checking the files.
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17 Jun 2020 09:12 #3260
by BaranyiP
Replied by BaranyiP on topic PDF import - only the logo visible
Hi, is the problem solveable, please?
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