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Help resolving error when exporting batch to PDF

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21 Nov 2020 19:04 #3311 by dswanberg89
Hi, I need help resolving an error that I am getting after performing a windows update and a chronoscan update. When I try exporting a batch to PDF I get the following error:

(Error copying file(cannot write to output file)(ckerr: Access denied. error os:2 - The system cannot find the file specified.)

The error is listed next to every file. It seems like it does not have access to the ProgramData folder or something...

Please help!

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22 Nov 2020 22:47 #3312 by Gsimao
What PDF export module are you using?

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22 Nov 2020 22:52 #3313 by dswanberg89
I'm using the "export batch" button on the top of the "Scan Input" tab. I use variables in the filename based on text in the PDFs to quickly process a bunch of similar PDFs at once to rename them based on data in the PDF.

Whenever I do it now, I get this error. I've tried reinstalling, but that did not work.

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23 Nov 2020 00:12 #3314 by Gsimao
Are you using ChronoScan PDF? Nuance PDF? Ghostscript PDF? Which of the PDF export modules are you using?

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23 Nov 2020 00:22 #3315 by dswanberg89
In the "Export Batch" window it says ChronoScan PDF Text Module.

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23 Nov 2020 00:30 #3316 by Gsimao
Can you post the full export report?
I am mostly interested in the path that is being set for the files.

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23 Nov 2020 00:38 - 23 Nov 2020 01:54 #3317 by dswanberg89
I'm a fairly novice user, but I have attached a screenshot of the xml report. I think this is what you're looking for.
Last edit: 23 Nov 2020 01:54 by dswanberg89. Reason: removing file

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23 Nov 2020 00:40 - 23 Nov 2020 01:54 #3318 by dswanberg89
that didn't seem to work, I've copy/pasted the xml text to notepad... here it is
Last edit: 23 Nov 2020 01:54 by dswanberg89. Reason: removing file

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23 Nov 2020 01:01 #3319 by Gsimao
It seems you are trying to export to the Dropbox folder for the user of name dswan. Is that the windows user you are using to export right now?
Either you are not using that windows user therefore you are blocked access to that user’s Dropbox folder or the Dropbox application is causing trouble. Try disabling the Dropbox app and running a test export.

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23 Nov 2020 01:09 #3320 by dswanberg89
I have attempted to export to the desktop with the same result. Perhaps I should try a test folder on the root of C:\ ?

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23 Nov 2020 01:12 #3321 by dswanberg89
That worked. It looks like Chronoscan does not have access to write files to the dswan user folder anymore... I'm not sure how this changed with a windows update; but I can keep an export folder on the root of C:\ for my purposes

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23 Nov 2020 11:10 #3322 by Gsimao
It is very common to have windows permission issues, even when using administrator users for ChronoScan. My suggestion is manually resetting the permissions for the user you are using ChronoScan with.

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